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FUN & QUIRKY

Aesthetics and experiences which are always unique, often unexpected, and sometimes unusual. Delivered out of our constant curiosity and willingness to experiment.

 

Definition:

• We are naturally curious. Constantly seeking new ideas, designs and experiences,

innovative ways to inspire ourselves and our guests.

• Our exploratory nature allows us to create moments of connection that a

“cookie-cutter” hotel can’t.

• Some may see it as eccentric or unconventional, but we simply believe that unique or

unusual designs should be tested. Foods should be tasted and experiences should be

tried in order to create new levels of surprise and delight.

 

Reasons-to-believe:

• Our people, designs, menus and experiences demonstrate it.

• Uncommon experiences based on local culture or spiritual exploration.

• People with unique backgrounds and interests well-beyond the world of hotels, resorts

and spas.

• Design details with unexpected functions (the do-not-disturb signs, hedgehogs and

hammocks).

• Hotels, resorts and spas design with unusual twists and places to explore: hidden paths,

ponds, signs and passages.

> FUN & QUIRKY

By Being Refreshingly Human

Fun & Quirky aren’t values that you would ordinarily associate with the hospitality and wellness business. But then again, we are anything but ordinary. Our curiosity and desire to explore allow us and our guests to discover unexpected ways to reconnect every single day.

 

EMOTIONAL HOSPITALITY

An emotionally intelligent approach to service that begins with empathy.

 

Definition:

• We care for guests in an emotionally intelligent manner – one that is kind and insightful

as well as efficient.

• Whenever possible, we strive to inspire guests: whether it is simply to take time out for

yourself or to experience something new.

 

Reasons-to-believe:

• Through selective hiring practices and training programs we have built a culture of

openness which encourages hosts to empathize and anticipate guest needs with subtlety

and consistency.

• We sustain and grow this approach through our personal development and

enrichment programs.

> EMOTIONAL HOSPITALITY

By Listening Rather than Talking

An approach to service that begins

with empathy and a desire to

understand the guest’s needs and

wants, both spoken and unspoken.

Because we understand that people

are driven by emotions, our intuitive

approach to service means that

every guest receives a richer and

more personal experience.